MyOnsiteTech is a 24/7/365 website for onsite computer service with a call center that gives you access to your account when you have no internet connection. The call center can be reached by calling, (877)-MyOnsiteTech or (877)-696-6748. They have internet access to your account for you with a confidential agreement. They can set up an account and get a technician for you that can help you with your computer problems.
If after reading the Frequently Asked Questions you still have a question, please email us at answers@myonsitetech.com with your questions. We will then post your question with an answer here. Thank you.
1. What payment methods are accepted? We accept the major credit cards; MasterCard, Visa, Discover Card and American Express. We also accept echecks from personal savings and checking accounts, plus and especially, business accounts.
2. How safe is it to let one of your technicians to have access to my home or office data? All technicians have resumes listed for review and a national criminal background check will be listed if done by MyOnsiteTech next to the certifications for your safety.
3. Are my credit card and echecks safe on your website? All transactions use SSL with 128k encryption security. Only you, the client, can have access to your account. We also have an auto generated UserID and password for all accounts that can't be changed. This may be clumbersome to remember UserID's and passwords, but we feel it is another security feature for your protection. We also email your UserID's and passwords to the email address you listed on your account.
4. How long does it take to get a technician to my home or office? After you put in your zipcode and time zone, you can select a technician that is not greyed out (not available). You then put in your account info with a working phone number and email address. Give a discription of your problem for your profile database and click the GET HELP NOW! button in step 6. Your technician you chose will get a job text message in 4-5 seconds with your name and phone number. The technician will call you and setup a time to arrive and start the job invoice. You will be emailed your UserID and password to login to your account when you click the GET HELP NOW! button in step 6 so you may open the client side of the invoice. Existing accounts will just login, select a technician and click the payment method of your account.
5. If I have a technician on their way to my home or business, can I cancel the service? If the technician is driving to your site for services, you will be billed for the 1 hour minimum service. If the technician has not left to drive to your home or business, you can email us at info@myonsitetech.com and we will try to get the technician to cancel. If we can get the technician a message before he/she leaves for the service, we will only charge a $25.00 cancel fee. The technician will call you to comfirm the cancelled service.
6. Do I have to pay taxes since my purchase is done on the internet? Yes, you do have to pay taxes, because the service is done by a local technician at your local address. Even if you order services from a different state or city from where you are, the taxes would be calculated from where the services are preformed. We have a third party tax company that our company uses to calculate the taxes in every state and the client will pay the technician the sales tax directly with PayPal, therefore the technician is responsible for paying the sales tax in their local area. Each state has different tax rules with services preformed with parts and without parts. This is all automatically done for you and the technician. The invoice shows the paid amount, which is less the sales tax, therefore the client must pay the sales tax separate through PayPal directly to the technician.
7. What is the big deal about a patent pending real-time time running invoice for services? It gives a job accountability and honesty in real-time. It also lets, you the client, have exact control of their monies near and afar. It also gives the technician control to adjust to special conditions that arise on a job.
8. Why do you charge for time instead of for a particular problem? You might have a problem that looks obvious to you, but it might be caused by something else and having the wrong technician onsite would be a huge time mistake. Therefore by charging time, the pricing and administration of the job doesn't have to go back and forth with decisions wasting time. This saves you time, money and frustation. It also lets the technician complete the job more efficiently again saving you time and money. Another advantage would be having a technician onsite that can handle other issues that the client might need help with. This would be a smooth process since it could be handled by the technician and could be solved by another extension of time with the same technician instead of another technician called onsite.
9. Why do I have to pay more if I have more computers at my site? The more computers that are networked at a site usually requires more knowledge from the technician to solve the problem at that site. For example, a technician going to a 100+ computer network is going to run into more networking configurations than a 2-5 computer network. It would be a waste of down time for, you the client, if the technician hired didn't have the skills to complete the job. The technician will also be able to identify and preform the job faster while actually saving you money.
10. What happens if the technician cannot solve the problem in a reasonable amount of time? This is why we have the forum. The forum is a group of technicians, throughout the United States, that sign up before the day starts to help other technicians with problems. The technician can pause the invoice and search the forum for a certified technician or one with experience and invite them into the invoice to help. The forum technician then can help the onsite technician with the problem by phone. This is at no more cost to you because the forum technician is paid a flat rate by the onsite technicians account.
11. What happens if a problem that a technician solved reoccurs after the technician has left the site? Call the technician if you know their phone number and give the technician a chance to correct the problem, by phone or coming back to the site. If you don't know the technicians phone number, please email us at callback@myonsitetech.com , this is the fastest way to get intouch with a technician because we have people who monitor these emails for this reason only and they have all the phone numbers.
12. I typed in my zipcode and there were no technicians in my area. How can I get technicians in my area? You can fill out the client information form and press the continue button and it will be emailed to info@myonsitetech.com. This will be received by our hiring staff and you will be emailed when a technician is hired in your area.
13. Do I have to pay for travel time? No, the time billed is the time spent onsite.
14. What are the hardware and software requirements of the technician? The technician needs a cell phone with text messaging capabilities. A notebook with an aircard for internet access would be ideal, but it is only an option. An USB flash mini drive with diagnostic, spybot , antivirus definitions and other needed softwares to take to job sites.
15. When I receive a job alert text message on my cell phone, what info does it contain? It contains the clients name and phone number.
16. Since cell phone calls are free within the same wireless providers network, which wireless provider does MyOnsiteTech prefer? The Verizon Wireless cell phone network is MyOnsiteTechs preferred choice. We will have a Verizon Wireless button in the technicians login area that gives a discount to its users. We have reviewed all wireless network services and believe Verizon Wireless has the best cell phone and broadband wireless products and services. This does not mean that you have to use Verizon Wireless to work for MyOnsiteTech, because any cell phone with text messaging will work, but when calling within the help forum, Verizon phone to Verizon phone would be free.
17. How do the technicians get paid and when? The technician gets paid by a paypal transfer that you setup when you were hired. Your first week is held except for parts and taxes. Then you will get paid weekly on Friday's after that regardless of what day you started. Your first weeks held labor will be paid to you after 1 month with MyOnsiteTech or if decide not to work for MyOnsiteTech anymore for any reason.
18. How much of the pay per hour that is stated on the invoice do the technicians receive? Less merchant and admin cost, (up to 80%) of the stated hourly wage would be the technicians labor take home pay. The percentage difference depends on the hourly rate. The taxes are calculated for the technician and paid to them, directly from the client by PayPal on top of the hourly pay, which they are responsible for paying.
19. What if I don't have a notebook with a broadband aircard and the client doesn't have internet access? How do I start the invoice? This is why we suggest having a notebook with a broadband aircard. You can call your manager and they can start the invoice for you. The manager can also help with other invoice related issues that you need help with. There is a $1.50 call charge for the managers help.
20. What happens when the time runs out on the time purchased? The invoice will pause, so you need to figure on how long it will take to complete the job and discuss this with the client. Before the first hour runs out would be the best time for your figuring. You can either ask for more time to run or figure an average flat rate to charge so you don't have to keep asking for more time. This is what we call bartering with the client and they like it. Plus it helps keep a client satisfied since they will know the bottom line.
21. After getting recruited by MyOnsiteTech, when do I start? You will be listed that day or the next and you will need to login to your technician interface to check in. You will then need to check in daily after that. When you check in, you pick the time your listing is active (selection radial buttons not greyed out). You also choose whether to join in the help forum.
22. How does the help forum work? When you check in before the day begins, you have an option of joining in on the help forum. This puts you in the list of technicians all over the United States that are willing to help other onsite technicians. When a onsite technician has a problem they can't solve, they have an option to call a forum technician with pertaining credentials to help. The list they choose from is a list consisting of the techs name, credentials, email and cell number. They will usually call the forum technician to see if they can help with their problem. If the forum technician agrees, he/she is selected by the onsite technician and is listed on the invoice. At that point the forum technician and onsite technician discuss the problem at hand. After a solution is made and the invoice is closed, the helping technician is paid a flat rate of the onsite technicians portion of the invoice.
23. Do I have to remit the sales tax? Yes. The sales tax is calculated on the invoice for you. After stopping the labor or completing the invoice, you need to tell the client to use the PayPal payment to pay the sales tax directly to your PayPal account. The PayPal payment is already setup to point to your paypal account you gave us upon registration. The client can also pay through their client interface invoice. This is a great opportunity to have the client pay the taxes when you are still at the job site. You are responsible for remitting the sales tax to your local authorities.
If after reading the Frequently Asked Questions you still have a question, please email us at answers@myonsitetech.com with your questions. We will then post your question with an answer here. Thank you.
